FAQsOur Company | Products | Care and Maintenance | Shipping | Warranty and Returns
Warranty and Returns:
Are your company’s products covered by a warranty?
All of our products sold to the original owner are guaranteed for standard use. We offer a 5-Year Warranty to the original owner on all products against manufacturer defects for residential use. This warranty does not apply to damages incurred from accident, alteration, misuse, tampering, negligence, abuse, normal wear and tear, or acts of God. This warranty also doesn’t cover extension tables that suffer damage to the rails/table tops due to being moved while open. All extension tables should be moved only when they are closed – this will prevent damage.We offer a 3-Year Warranty on all products sold for commercial use.Should you find any manufacturer defects in our products, please take a picture of the product and mail/email it to [email protected] We reserve the right to inspect the picture and the furniture itself to deem whether it falls under our stated warranty. If following inspection we believe that the damage does not fall under warranty circumstance we will not replace the product. If however, the product is covered by the warranty we will either repair or replace the damaged product, or offer a store credit towards a future purchase.
What is Atlanta Teak’s return policy?
We stand behind our products 100%, and that is why we offer a 30 days money back guarantee on all products sold on AtlantaTeak.com. At Atlanta Teak Furniture, we understand the uncertainty that customers face with online purchases. However, we are so confident in our products that we are positive that once you see them for yourself you will be an Atlanta Teak Furniture “Customer for Life”!All products must be returned in their original packaging, and must be in new condition. It is the customer’s responsibility to properly repackage and secure merchandise to ensure safe return and the customer is responsible for any return shipping costs. Custom orders are not returnable. Treated furniture cannot be returned without prior authorization.– In the event of a return, the purchase price of your product will be refunded. – Contact customer service with your return request. – Send package back to shipper (we will provide address). – Credit is given when received, inspected and processed.